Partnering with DHL and Royal Mail, we ship worldwide. We offer free shipping in the UK for orders over £30.00. Other shipping prices are as follows:
|UK (orders under £25.00)||Royal Mail Tracked 48||£3.50|
|EU||DHL (Delivery Duty Paid)||£15.00+|
|Russian Federation||Royal Mail/Russian Post||£20.00|
|Australia, Korea, Japan & NZ||DHL/Local Post||£25.00|
Your purchase will need someone to sign for the package as all items are too large for a standard post box. Please consider whether your home or work address is best for this.
VAT, local tax & customs duty
For customers buying from within the UK, VAT is calculated at the checkout. For the EU, our delivery fee covers all import charges, duty and taxes with delivery door-to-door. For the rest of the world, you may be liable for local customs charges, taxes and duty. Please note we cannot be held responsible for delays caused by customs - please check details with your national authority before purchase if you are unsure.
All purchases made by customers in the European Union will be charged a flat rate IMPORT VAT & FEES PAID delivery charge which ensures that DHL pre-clears your goods through customs before they have landed, meaning you have no delays to your door and no further fees to pay.
Delivery and dispatch
Your order will generally leave within 3 working days of your payment, unless otherwise stated on individual product listings. We ship orders Monday - Friday. Orders placed after 2pm on Friday will be dispatched on Monday of the following week.
Warranty & Returns
We offer a 12 month back-to-base warranty on all our grinders. Contact us if you feel there is an issue and we will attempt to diagnose the problem. Failing that, we'll ask you to return the grinder to our office and we will either repair or replace and return to you at no cost.
When returning a grinder, please ensure that the item is packed securely and that the crank arm is not making contact with the body of the grinder. Otherwise this risks permanently damaging the surface of the aluminium in transit. We cannot accept responsibility for items that have been damaged because they are poorly packed. Putting the grinder inside a jiffy bag is not enough! Please also include a note or return address so we can identify the pcakage easily.
Knock Products LTD, 37 Assembly Street, Edinburgh, EH6 7BQ
Distance selling rules mean you have the right to return goods in the condition and packaging they were sent in within 14 days if you change your mind or they are not suitable but only if they remain unused - but you will be liable to pay the outgoing AND return post and will receive only the remaining item costs as a refund (this applies to actual goods not postage purchases).
Items must arrive at Knock in the described condition and it is the senders responsibility to ensure this via use of appropriate packaging and shipping service. You are strongly advised to take suitable insurance in your postage method against damage or loss in transit.
3rd party items sold by us which are not Knock's own products (for example Aeropresses, scales, filiter baskets etc) will also only be accepted for full return if the packaging is unopened, seals unbroken. In the event that the seal is broken these items are considered used and cannot be re-sold as anything else,
Please also note that we reserve the right to charge up to 10% restocking fee for items returned as a matter of choice rather than function. This covers charges we will have paid in processing your payment, costs for new packaging where appropriate, or in rare instances losses incurred due to transit damage or re-selling.
We will refund you completely, or send a replacement item if the goods have arrived damaged or there is a problem or mistake caused by us. We aim to be as fair as possible in this and will seek to negotiate with you to reach a happy settlement. However we reserve the right to defer to our payments management system (Paypal/ Stripe etc) to assess the merits of any claim against us for a refund.